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What You Need to Know Before You Play at aiplay88

Every account on aiplay88 operates under a clear set of terms — covering how your data is handled, what access you hold, and how disputes are resolved. Access to our platform depends on local law and is available where local law permits in Malaysia.

Account TermsData & PrivacyUser RightsDispute ProcessAccess Eligibility
aiplay88 What You Need to Know Before You Play at aiplay88
DATA & ACCOUNT SECURITY

How aiplay88 Handles Your Data and Account Security

We keep your personal data only as long as your account is active or as required by applicable law — whichever is longer. SSL encryption covers all data in transit, including account login, payment confirmation from Touch 'n Go eWallet or GrabPay, and any document uploads during verification. You have the right to request a copy of your stored data, correct inaccuracies or ask for deletion where no legal obligation requires us to keep it.

Cookie Policy

We use session and preference cookies to keep your account logged in and remember your lobby settings. You can manage cookie preferences from your browser settings at any time without losing your account data.

Data Retention

Account records and transaction logs — including Touch 'n Go eWallet, Boost and FPX transaction confirmations — are retained for the period required under the legal framework applicable to your jurisdiction.

Account Security Steps

Login is protected by a one-time password (OTP) sent to your registered mobile number. Never share your OTP with anyone — our team will never ask for it through chat or email.

Who to Contact for Data Changes

Submit data correction or deletion requests via email using your registered account details. We verify identity before actioning any changes to prevent unauthorised alterations to your account record.

LEGAL CONTACT PATHS

How to Reach Us on a Legal or Policy Matter

If your question relates to your rights under our terms, a data request, or a dispute about your account, reach out through one of the channels below. We handle legal and policy queries separately from general account support, so use the right path to get a faster response.

Live Chat — Policy Queries Start a live chat session from any page and select the 'Legal / Policy' option. Our team routes these separately from general account or wallet queries for faster handling.
Email — Formal Requests Send written requests — including data access, correction or removal requests — via email. Include your registered account email and the nature of your request so we can verify your identity before proceeding.
Account Portal — Document Requests Log in, head to Account Settings, then select 'My Data' to download a summary of stored account and transaction records linked to your profile.

Common Legal and Policy Questions About Your Account

These are the questions we receive most often on legal, data and access matters. If your situation is not covered here, use the live chat or email contact path above.

Access depends on local law and is available where local law permits. It is your responsibility to confirm that using an online gaming platform is lawful in your specific circumstances before opening an account.

We collect your name, registered mobile number, email address and, during verification, a copy of your identity document. Payment data from Touch 'n Go eWallet, Boost or GrabPay is handled within those respective apps — we receive only transaction confirmation.

Log in and go to Account Settings, then select 'My Data' to download your stored profile and transaction summary. For a more detailed formal request, send an email from your registered account address.

Yes. Submit a deletion request via email. We will process it within a reasonable timeframe — though some records may be retained where a legal obligation requires us to keep them, such as financial transaction logs.

Raise the dispute through live chat first, selecting the 'Legal / Policy' route. If unresolved, submit a written account via email. We review all formal disputes against the terms accepted at the time your account was created.

We may update our terms when required by law or operational changes. Material updates are communicated via your registered email or an in-account notification before the changes take effect — continued use of your account constitutes acceptance.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.